Commercial Loan Servicing Manager

Hicksville, NY, United States - Corporate/Back-Office - Posted Feb 20, 2020
Requisition Number: 2000000Q

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Responsibilities include managing all aspects of customer service within the Loan Administration department. Manages assumptions, satisfactions, customer relations, rate adjustments, payment processing, etc.


Ensures customer inquiries and complaints are handled appropriately. Oversees boarding of new loans onto servicing platform, including commercial & multifamily real estate, personal and C & I loans. Ensures newly boarded loans are reviewed for accuracy and completeness. Reviews personal loan applications received from the branch network for accuracy and completeness before authorizing disbursement of personal loans. Interacts with loan officers when needed to insure proper adherence to procedures and policies. Oversees the servicing of loan rate and payment changes as they are dictated by the loan documents. Supervises the proof and reconciliation of general ledger accounts related to the loan portfolio. Reviews and authorizes payoff statements and discharge documents. Oversees preparation of loan documents through the use of Laser Pro software. Prepares and/or reviews special reports for distribution to Senior Management such as participation, satisfaction, and refinance reports. Reviews daily servicing system reports of loan account maintenance to ensure compliance with Bank policy and loan documentation. Reviews new loan/renewal transactions and reconciliation of said transactions. Oversee the administration of system indices which control loan rate changes. Authorizes general ledger transactions and checks. Oversees and performs system maintenance as required and requested by other areas of the institution. Oversees the processing and servicing of loan participations and syndications. Assists management in testing of software fixes and upgrades to Miser platform. Interacts with FIS Miser personnel to resolve system issues, open cases, etc. Provides bank attorneys with loan information upon request Oversees the reporting and processing of UCC Lien releases. Ensures that system maintenance is properly performed for modifications/extensions. Oversees/approves outgoing wires though Egifts money transfer software. Assists management in updating/preparing procedures for department processes. Oversees the processing of option and adjustable rate loan changes and subsequent customer communications. Reviews loan billing statements for accuracy and discrepancies. Ensures that critical field changes to Miser are reviewed for accuracy and the proper backup is obtained from the processor. Maintains the bank check register and bank checks to combat fraudulent activity. Manages staff with regard to time off requests, performance evaluations, employee issues, etc. Performs special projects, and additional duties and responsibilities as required. Where applicable and when performing the responsibilities of the job, employees are accountable to maintain Sarbanes-Oxley compliance and adhere to internal control policies and procedures.


Bachelor's degree in Business or Accounting. Minimum combination of seven to ten years loan servicing and accounting experience.


Excellent verbal, written and customer service focused communication skills. Knowledge of Microsoft Office applications. Knowledge of basic accounting practices. Extensive knowledge of loan servicing and documentation procedures.


Based in Westbury, NY, New York Community Bancorp, Inc. is the parent of a New York State-chartered bank - New York Community Bank. At September 30, 2019, the Company had assets of $52.5 billion, deposits of $31.6 billion, and stockholders' equity of $6.7 billion.

Our bank subsidiary features a divisional structure. New York Community Bank serves customers through 239 branches encompassing eight divisions: Queens County Savings Bank, Roslyn Savings Bank, Richmond County Savings Bank, Roosevelt Savings Bank, and Atlantic Bank in New York; Garden State Community Bank in New Jersey; Ohio Savings Bank in Ohio; and AmTrust Bank in Florida and Arizona. With a longstanding reputation of strength, stability and service, NYCB is proud to be committed to the communities it serves.

Branch Out and help recruit top talent for NYCB through the employee referral program. All NYCB employees are encouraged to submit referrals. Locate top talent right in the community where you live, work and play. Amazing individuals are all around be sure to let them know how they can become a part of the NYCB family.

NYCB is an equal opportunity employer that prohibits discrimination in hiring or terms and conditions of employment on the basis of race, color, age, sex, national origin, ethnicity, religion, marital status, disability, military status, veteran status, domestic violence victim status, gender identity or expression, sexual orientation, genetic information or any other classification protected by the federal, state, and local laws and ordinances.

This policy is applicable to all terms and conditions of employment including, but not limited to: recruitment and selection, promotion and demotion, transfer, training and development, compensation, benefits, leaves of absence and termination. When necessary, NYCB will reasonably accommodate employees and applicants with disabilities or with religious requirements necessitating accommodation.

In addition, NYCB complies with all applicable laws which govern nondiscrimination in employment in every location in which NYCB does business.

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