Exception Processor

Hicksville, NY, United States - Corporate/Back-Office - Posted Nov 13, 2019
Requisition Number: 190000W4

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An Exception Processor processes ACH and IEH exception items. Performs research and/or corrections for items that reject normal account posting, as necessary. Responds to inquiries via email or phone from branches and other bank back office staff regarding ACH and Inclearing items.


To research and process ACH Exceptions and IEH (Inclearing) Exceptions: for Debits and Credits, Checking and Savings accounts that reject normal posting; due to Invalid account numbers, Stop payments, Insufficient and Uncollected funds, Supervisor holds, and Closed accounts. Run daily reports for ACH and Inclearing Exceptions. Post transactions on the Miser system (data entry). Performs daily proof sheets for ACH and Inclearing Exceptions. Process ACH return items in our ACH Warehouse system. Process Check returns (for various reasons). Handles trace requests from Government agencies and other Financial Institutions ACH departments. Handles Death Notifications. Log on to the ACH Hotline to assist the Branches and Back office departments with inquiries regarding ACH and Check transactions (mandatory). Learn basic knowledge of our ACHPlus system for inquires, returns and reports regarding ACH items. Performs special projects, and additional duties and responsibilities as required. Where applicable and when performing the responsibilities of the job, employees are accountable to maintain Sarbanes-Oxley compliance and adhere to internal control policies and procedures.


High school diploma or equivalent. Teller/ Banking operations experience preferred.


General knowledge of REG E and ACH NACHA rules. Knowledge of standard office practices and procedures. Must be detail oriented and have the ability to handle high volume work periods. Accurate with time management skills. Computer literate with basic proficiency in internet navigation, word processing and spreadsheet applications. Good verbal and written communication skills. Must provide excellent customer service. Ability to handle multiple tasks, prioritize work assignments and meet deadlines.


Based in Westbury, NY, New York Community Bancorp, Inc. is the parent of a New York State-chartered bank - New York Community Bank. At September 30, 2019, the Company had assets of $52.5 billion, deposits of $31.6 billion, and stockholders' equity of $6.7 billion.

Our bank subsidiary features a divisional structure. New York Community Bank serves customers through 239 branches encompassing eight divisions: Queens County Savings Bank, Roslyn Savings Bank, Richmond County Savings Bank, Roosevelt Savings Bank, and Atlantic Bank in New York; Garden State Community Bank in New Jersey; Ohio Savings Bank in Ohio; and AmTrust Bank in Florida and Arizona. With a longstanding reputation of strength, stability and service, NYCB is proud to be committed to the communities it serves.

Branch Out and help recruit top talent for NYCB through the employee referral program. All NYCB employees are encouraged to submit referrals. Locate top talent right in the community where you live, work and play. Amazing individuals are all around be sure to let them know how they can become a part of the NYCB family.

NYCB is an equal opportunity employer that prohibits discrimination in hiring or terms and conditions of employment on the basis of race, color, age, sex, national origin, ethnicity, religion, marital status, disability, military status, veteran status, domestic violence victim status, gender identity or expression, sexual orientation, genetic information or any other classification protected by the federal, state, and local laws and ordinances.

This policy is applicable to all terms and conditions of employment including, but not limited to: recruitment and selection, promotion and demotion, transfer, training and development, compensation, benefits, leaves of absence and termination. When necessary, NYCB will reasonably accommodate employees and applicants with disabilities or with religious requirements necessitating accommodation.

In addition, NYCB complies with all applicable laws which govern nondiscrimination in employment in every location in which NYCB does business.

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