Card Services Processor

Full-time
Hicksville, NY, United States - Corporate/Back-Office - Posted Sep 10, 2019
Requisition Number: 190000PA

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Description

JOB SUMMARY

Performs various processing and clerical support functions related to Debit/ATM operations.

ESSENTIAL FUNCTIONS

Process Debit/ATM applications received by mail or expedited via maintenance form. Process all Debit/ATM business card applications received by mail or expedited via maintenance form. Responds to customer/ branch inquiries on telephone hot-line and via the Card Services email group. Research all Debit/ATM card or card core system issues until resolved. Process all Travel Notes. Confirm receipt of all claims called in from the branch network and Customer Care Center. Process Visa Card claims in accordance with Regulation E and Visa operation rules.

EDUCATION AND EXPERIENCE

High School Diploma or equivalent. Up to one year experience in banking/credit card operations, or call center.

KNOWLEDGE, SKILLS AND ABILITIES

Basic knowledge of Debit/ATM card. PC proficient with working knowledge of Microsoft Excel and Word. Good communications skills.

ABOUT NEW YORK COMMUNITY BANK.

Based in Westbury, NY, New York Community Bank is a New York State-chartered savings bank serving customers throughout Metro New York, New Jersey, Ohio, Arizona and Florida. At September 30, 2018, the Company had assets of $51.2 billion, deposits of $30.3 billion, and stockholder's equity of $6.8 billion. 

New York Community Bank serves customers through over 250 branches featuring a divisional structure: Queens County Savings Bank, Roslyn Savings Bank, Richmond County Savings Bank, Roosevelt Savings Bank and Atlantic Bank in New York; Garden State Community Bank in New Jersey; Ohio Savings Bank in Ohio; and AmTrust Bank in Florida and Arizona. With a longstanding reputation of strength, stability and service, NYCB is proud to be committed to the communities it serves. To learn more about the NYCB Family of Banks visit us at www.MyNYCB.com .

Branch Out and help recruit top talent for NYCB through the employee referral program. All NYCB employees are encouraged to submit referrals. Locate top talent right in the community where you live, work and play. Amazing individuals are all around be sure to let them know how they can become a part of the NYCB family.

 

NYCB is an equal opportunity employer that prohibits discrimination in hiring or terms and conditions of employment on the basis of race, color, age, sex, national origin, ethnicity, religion, marital status, disability, military status, veteran status, domestic violence victim status, gender identity or expression, sexual orientation, genetic information or any other classification protected by the federal, state, and local laws and ordinances.

This policy is applicable to all terms and conditions of employment including, but not limited to: recruitment and selection, promotion and demotion, transfer, training and development, compensation, benefits, leaves of absence and termination. When necessary, NYCB will reasonably accommodate employees and applicants with disabilities or with religious requirements necessitating accommodation.

In addition, NYCB complies with all applicable laws which govern nondiscrimination in employment in every location in which NYCB does business.

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