Lawrence, NY, United States - Branch (Retail) Banking - Posted Nov 6, 2018
Requisition Number: 180000UV
Supervises all daily Branch operations. Responsible for administration of all Branch procedures in accordance with the guidelines and objectives set by the Bank. Implements sales practices for the purpose of increased internal sales and excellent service quality, promotes cross-selling and referrals by entire staff. Manages Branch staff by way of staff development, coaching, disciplinary and promotional actions, and annual evaluations. In the absence of the Branch Manager, assumes full control and responsibility for entire Branch operations.
Oversees all Branch operations and ensures the Branch is operating in compliance with federal and state baking requirements, and all organizational policy and procedures. Responsible to oversee the daily activities of all employees (BOCs and FSAs) assigned to the Branch. Delegates daily work, addresses disciplinary matters and policy violations, conducts training for Branch personnel, and resolves employee grievances or conflicts. Prepares and delivers disciplinary warnings, and performance reviews (including annual evaluations). Works with the Branch Manager and the Regional Management Team to identify employees for promotional opportunities. Works with the Branch Manager to create, implement, and present staff development activities to enhance skills of Branch personnel. Creates weekly work schedules for Branch employees, and ensures compliance with all timekeeping procedures. Initiates job requisitions with appropriate approval, sources, interviews, and recommends individuals for hire, in accordance with Bank guidelines. Sources and attends local job fairs in accordance with Bank guidelines. Monitors daily Branch activity through different reports available on the Bank's systems. Monitors and reviews the security procedures and controls access to the vault. Performs Branch security procedures at opening and closing. Supervises and/or performs Branch self-audits and reports, including Monthly Report of Proof. Maintains branch appearance and manages branch records and files. Exercises discretion to authorize transactions, approve new account openings wire transfers and fee refunds. Provides supervisor overrides, approvals and other authorizations as delegated per Bank policy. Implements, monitors, and motivates Branch staff with respect to sales and service initiatives in order to generate new relationships, deepen existing customer relationships and achieve assigned production goals. May also be required to perform outside business calls, and follow up on selected sales leads. Manages branch customer service levels to meet Bank-wide expectations. Communicates with customers and resolves more complex problems, issues and complaints. Conducts daily and weekly operations, sales and service meetings and de-briefing sessions in accordance with Bank standards. MAY ALSO BE REQUIRED TO: Supervise entire process of currency and coin shipments. Review and approve Currency Transaction Report(s). Supervise and handle adjustments, corrections, recoveries, reports, general ledger entries, ATM/Visa maintenance and claims, Deceased Depositor and Dormant accounts, forgery claims, overdraft recovery, fee reversals, Federal Reserve adjustment requests, Wire Transfers, stop payments, bank and certified checks, lost passbooks and checkbooks, etc. Coordinate and represent the Bank in various civic, community and CRA functions to further enhance its image and develop additional business; participate in meetings held by Regional Management, travel to seminars/workshops and to cover other Branches when necessary based on business needs. Verify and authorize all types of interest calculations, adjustments and early withdrawal penalties. Perform ATM settlements and handle ATM monitoring procedures to resolve first line ATM issues. Monitor changes and corrections to customer information in computer system and in the branch files. When staffing requires, assist customers with their banking needs including the opening of accounts and cross selling of bank products and services. Assign processing (under dual control) of mail items. Supervise and assist staff with the end of day procedures as needed and ensure branch and staff are in proof. Performs special projects, and additional duties and responsibilities as required. Where applicable and when performing the responsibilities of the job, employees are accountable to maintain Sarbanes-Oxley compliance and adhere to internal control policies and procedures.
EDUCATION AND EXPERIENCE
High school diploma or equivalent, some college preferred. Three to five years related work experience.
KNOWLEDGE, SKILLS AND ABILITIES
Extensive knowledge of regulatory and compliance requirements. Extensive knowledge of Bank policies, procedures and products. Strong organizational skills. Excellent management, customer service and mathematical skills. Proven sales ability. Excellent verbal, written and interpersonal communication skills. Computer literate with proficiency in Microsoft Word and Microsoft Excel. Ability to supervise, coach and motivate staff.