Responsible for the administration of the Branch in accordance with the guidelines and objectives set by the Bank. Directly supervises the Assistant Branch Manager(s), and ensures effective supervision of all Branch personnel. Oversees Branch operations to maintain a consistent high level of customer service. Monitors compliance by the Branch with all Bank policies and procedures. Represents the Bank in the community through various civic, charitable and CRA activities. Responsible for administrative functions associated with Branch operations and employee-performance management.
Establishes Branch business plan and sales objectives, sets individual sales and referral goals, and coordinates and directs Branch sales initiatives for all products and services including the sale of alternative investment products. Responsible to implement sales and service initiatives designed to generate new relationships, deepen existing customer relationships and achieve assigned production goals. Conducts individual, joint and team business calls on targeted prospects and existing business customers and follows-up on leads generated. Provides support to the Assistant Branch Manager(s) to train Branch personnel, conduct disciplinary sessions, evaluate job performance, resolve employee grievances/conflicts, and make promotional decisions. Responsible to review the Branch weekly work schedule and maintain compliance with timekeeping procedures. Oversees all Branch operations and ensures the branch is operating in compliance with federal and state banking requirements and organizational policy and procedures. Responsible for the completion of branch audits and reporting. Adheres to all Bank security procedures and advises Security Department of security breaches. Creates, implements, and presents staff development activities to enhance skills. Authorizes requisitions for new staff, and works with the Assistant Branch Manager(s) to source, interview and hire individuals for open positions in accordance with Bank guidelines. Sources and attends local job fairs in accordance with Bank guidelines. Conducts daily and weekly operations, sales and service meetings and de-briefing sessions in accordance with Bank standards. Arranges customer seminars and promotions within local market. Assists customers with their banking needs and reinforces / role models the sales process when opening accounts and cross-selling bank products and services. Monitors customer service levels, responds to customer issues and ensures staff is meeting Bank-wide standards. Communicates with customers and resolves more complex problems, issues and complaints and properly reports incidents to Regional Management and Branch Administration. Represents the Bank in various civic, community, corporate and CRA functions to further enhance its image and develop additional business. Participates in meetings workshops, and seminars. Travels to cover other Branches when necessary. Performs special projects, and additional duties and responsibilities as required. Where applicable and when performing the responsibilities of the job, employees are accountable to maintain Sarbanes-Oxley compliance and adhere to internal control policies and procedures.
EDUCATION AND EXPERIENCE
Four-year Bachelor's degree preferred. Five to seven years related work experience. Experience as an Assistant Branch Manager SOS Unit preferred.
KNOWLEDGE, SKILLS AND ABILITIES
Comprehensive knowledge of bank policies and procedures. Comprehensive knowledge of regulatory and compliance requirements. Comprehensive knowledge of general banking and Consumer Lending products. Strong leadership, sales, customer service, mathematical skills. Computer literate with proficiency in Microsoft Word and Microsoft Excel. Excellent verbal, written and interpersonal communication skills. Ability to coach and motivate staff.
ABOUT NEW YORK COMMUNITY BANCORP, INC.
New York Community Bancorp, Inc. (NYSE: NYCB) is one of the 25 largest bank holding companies in the nation, with assets of $48.3 billion and a market cap of $6.4 billion at June 30, 2017. With deposits of $28.9 billion and 255 branches in Metro New York, New Jersey, Florida, Arizona, and Ohio, NYCB also rank among the largest depositories in the United States. NYCB operates through two banks with eight local divisions - New York Community Bank a savings bank with 225 branches throughout our five-state franchise; and New York Commercial Bank which has 30 branches. With a longstanding reputation for strength, stability and service, NYCB is proud to be committed to the communities it serves. To learn more about the NYCB Family of Banks visit us at www.mynycb.com
Branch Out and help recruit top talent for NYCB through the employee referral program. All NYCB employees are encouraged to submit referrals. Locate top talent right in the community where you live, work and play. Amazing individuals are all around be sure to let them know how they can become a part of the NYCB family.
NYCB is an equal opportunity employer that prohibits discrimination in hiring or terms and conditions of employment on the basis of race, color, age, sex, national origin, ethnicity, religion, marital status, disability, military status, veteran status, domestic violence victim status, gender identity or expression, sexual orientation, genetic information or any other classification protected by the federal, state, and local laws and ordinances.
This policy is applicable to all terms and conditions of employment including, but not limited to: recruitment and selection, promotion and demotion, transfer, training and development, compensation, benefits, leaves of absence and termination. When necessary, NYCB will reasonably accommodate employees and applicants with disabilities or with religious requirements necessitating accommodation.
In addition, NYCB complies with all applicable laws which govern nondiscrimination in employment in every location in which NYCB does business.