Branch Manager SOS Unit (Float Pool)

Brooklyn, NY, United States - Branch (Retail) Banking - Posted Jun 20, 2018
Requisition Number: 180000K0

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Travels to assigned branches to oversee the administration of the Branch in accordance with the guidelines and objectives set by the Bank. Has accountability for the execution of Bank initiatives and for the attainment of the Branch's sales goals. Ensures that staff members continuously provide quality service to clients, adhere to Bank policies and procedures and that the branch is operationally sound. Represents the Bank in the community through involvement in various civic, charitable, and CRA activities. Responsible for administrative functions including employee performance standards, coaching and professional development.



Manages all employees assigned to the Branch, ensuring compliance with regulations, policies and procedures. Delegates responsibilities, trains branch personnel and resolves employee grievances or conflicts. Oversees branch scheduling and timekeeping process. Oversees all branch operations and ensures the branch is operating in compliance with organization policy and procedures. Responsible for the completion of branch audits and reporting. Ensures the branch is operating in compliance with Federal and State banking requirements. Adheres to all Bank security procedures and advises Security Department of breaches of security. Travels between assigned branches as needed by Regional Management. Creates, implements, and presents staff development activities to enhance skills. Works with Regional Management to open, source, recruit and fill open positions in accordance with Bank guidelines. Directs and implements branch sales and service initiatives in order to generate new relationships, deepen existing customer relationships and achieve assigned production goals. Conducts individual, joint and team business calls on targeted prospects and existing business customers and follows-up on leads generated. In coordination with Regional Management establishes branch business plan, sales objectives, sets individual sales and referral goals and coordinates and directs branch sales initiatives for all products and services including the sale of alternative investment products. Coaches staff and monitors progress. Conducts daily and weekly operational, sales and service meetings and de-briefing sessions in accordance with Bank standards. Arranges customer seminars and promotions within local market. Assists customers with their banking needs and reinforces / role models the sales process when opening accounts and cross-selling bank products and services. Monitors customer service levels, responds to customer issues and ensures staff is meeting bank-wide standards. Communicates with customers and resolves more complex problems, issues and complaints and properly reports and escalates incidents to Regional Management and Branch Administration. Represents the company in various civic, community, corporate and CRA functions to further enhance its image and develop additional business. Participates in and travels to meetings, seminars and workshops. Travels to cover other Branches as required. Performs special projects, and additional duties and responsibilities as required. Where applicable and when performing the responsibilities of the job, employees are accountable to maintain Sarbanes-Oxley compliance and adhere to internal control policies and procedures.



Four-year Bachelor's degree preferred. Five to seven years related work experience. Experience as an Assistant Branch Manager SOS Unit preferred.



Comprehensive knowledge of bank policies and procedures. Comprehensive knowledge of regulatory and compliance requirements. Comprehensive knowledge of general banking and Consumer Lending products. Strong leadership, sales, customer service, mathematical skills. Computer literate with proficiency in Microsoft Word and Microsoft Excel. Excellent verbal, written and interpersonal communication skills. Ability to coach and motivate staff. Ability to travel between assigned branches.



New York Community Bancorp, Inc. (NYSE: NYCB) is one of the 25 largest bank holding companies in the nation, with assets of $48.3 billion and a market cap of $6.4 billion at June 30, 2017. With deposits of $28.9 billion and 255 branches in Metro New York, New Jersey, Florida, Arizona, and Ohio, NYCB also rank among the largest depositories in the United States. NYCB operates through two banks with eight local divisions - New York Community Bank a savings bank with 225 branches throughout our five-state franchise; and New York Commercial Bank which has 30 branches. With a longstanding reputation for strength, stability and service, NYCB is proud to be committed to the communities it serves. To learn more about the NYCB Family of Banks visit us at


BRANCH OUT and help recruit top talent for NYCB through the employee referral program. All NYCB employees are encouraged to submit referrals. Locate top talent right in the community where you live, work and play. Amazing individuals are all around be sure to let them know how they can become a part of the NYCB family.


NYCB is an equal opportunity employer that prohibits discrimination in hiring or terms and conditions of employment on the basis of race, color, age, sex, national origin, ethnicity, religion, marital status, disability, military status, veteran status, domestic violence victim status, gender identity or expression, sexual orientation, genetic information or any other classification protected by the federal, state, and local laws and ordinances.


This policy is applicable to all terms and conditions of employment including, but not limited to: recruitment and selection, promotion and demotion, transfer, training and development, compensation, benefits, leaves of absence and termination. When necessary, NYCB will reasonably accommodate employees and applicants with disabilities or with religious requirements necessitating accommodation.


In addition, NYCB complies with all applicable laws which govern nondiscrimination in employment in every location in which NYCB does business.

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