Underwriter - Retail Back Office Operations

Hicksville, NY, United States - Operations - Posted May 2, 2018
Requisition Number: 180000CQ

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Job Summary

An Underwriter, Retail Back Office Operations, is responsible for underwriting and mitigating risks associated with Cash Management services, specifically Remote Deposit Capture (RDC) and ACH Origination. Incumbent is responsible for underwriting the Bank’s business customers based on policy and procedure in order to rate and approve the request. Duties include reviewing and analyzing the business customer’s banking relationship and/or financials. 

Maintains good understanding of underwriting requirements for business customers with cash management services.

Performs a review and documents the customer relationship for each application for new or limit increase requests.

Evaluates and provides initial approval, denial or recommendation for counter offer to management.

Conducts and documents an annual review of the business customer according to policy and provides approval, denial or revised limit recommendation to management for counter offer on limits.

Completes all required documentation accurately for review.

Ensures timely execution of the requests to meet or exceed the department’s service level agreement (SLA).

Gathers and evaluates all pertinent customer’s information to complete the underwriting and annual reviews.

Assesses risk with each application request by establishing a risk rating.

Completes daily updates to the tracking list of outstanding new applications and annual reviews.

Stays current on industry and best practices and makes recommendations as necessary.

Ensures that all required relationships have an annual review completed timely and prior to the due date.

Maintains relationships and effectively communicates with Cash Management, BSA, Loan Officers and Business Bankers.

As required, approves high limit increases for Mobile External Transfers and Mobile RDC requests.

As required, approves release of ACH files for ACH origination customers who exceed their daily limit

Maintains ACH and RDC customer files (electronic and paper).

Coordinates the scanning and emailing of documentation and approvals with various departments.

Performs quality control on all reviews conducted by the Underwriting Manager to ensure accuracy as well as identify and remedial errors.



Performs special projects, and additional duties and responsibilities as required.

Where applicable and when performing the responsibilities of the job, employees are accountable to maintain Sarbanes-Oxley compliance and adhere to internal control policies and procedures.



Education and experience:

High School Diploma or equivalent.

Bachelor’s degree preferred in business related field or equivalent work experience.

Five years of cash management product and services or related retail banking financial services experience, such as treasury management or ACH and wires.

Underwriting experience.

Knowledge, skills and abilities:

Knowledge of bank regulatory compliance rules including NACHA rules.

Knowledge of bank operational policies and procedures.

Knowledge of bank computer systems including hardware and software.

Computer literate with intermediate proficiency in internet navigation, word processing, spreadsheet and database applications.

Strong time management and negotiation skills.

Excellent underwriting skills.

Excellent customer service, follow-up and problem solving skills.

Excellent analytical and decision making skills.

Self- starter able to work independently and adhere to priorities.



New York Community Bancorp, Inc. (NYSE: NYCB) is one of the 25 largest bank holding companies in the nation, with assets of $48.3 billion and a market cap of $6.4 billion at June 30, 2017. With deposits of $28.9 billion and 255 branches in Metro New York, New Jersey, Florida, Arizona, and Ohio, NYCB also rank among the largest depositories in the United States. NYCB operates through two banks with eight local divisions - New York Community Bank a savings bank with 225 branches throughout our five-state franchise; and New York Commercial Bank which has 30 branches. With a longstanding reputation for strength, stability and service, NYCB is proud to be committed to the communities it serves. To learn more about the NYCB Family of Banks visit us at http://www.mynycb.com/


BRANCH OUT and help recruit top talent for NYCB through the employee referral program. All NYCB employees are encouraged to submit referrals. Locate top talent right in the community where you live, work and play. Amazing individuals are all around be sure to let them know how they can become a part of the NYCB family.


NYCB is an equal opportunity employer that prohibits discrimination in hiring or terms and conditions of employment on the basis of race, color, age, sex, national origin, ethnicity, religion, marital status, disability, military status, veteran status, domestic violence victim status, gender identity or expression, sexual orientation, genetic information or any other classification protected by the federal, state, and local laws and ordinances.


This policy is applicable to all terms and conditions of employment including, but not limited to: recruitment and selection, promotion and demotion, transfer, training and development, compensation, benefits, leaves of absence and termination. When necessary, NYCB will reasonably accommodate employees and applicants with disabilities or with religious requirements necessitating accommodation.


In addition, NYCB complies with all applicable laws which govern nondiscrimination in employment in every location in which NYCB does business.


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