Commercial Loan Servicing Operations Specialist

Hicksville, NY, United States - Loan Administration - Posted Apr 17, 2018
Requisition Number: 180000CJ

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Assists the Loan Servicing Manager in the daily operation of the Loan Servicing Department, including staff supervision and customer service. Monitors loan balancing and system maintenance.



Provides assistance to the Commercial Loan Servicing staff, Bank staff and customers in loan problem resolution.
Supervises the proof and reconciliation of general ledger accounts related to the commercial loan portfolio.
Reviews and authorizes payoff statements and discharge documents prepared by the Commercial Loan Servicing Department.
Prepares and/or reviews special reports for distribution to management.


Reviews daily servicing system reports of loan account maintenance to ensure compliance with Bank policy and loan documentation.
Reviews new loan/renewal transactions performed by junior staff members.
Administers system rate indices which control loan interest accrual changes.
Authorizes general ledger transactions and bank checks prepared by Commercial Loan Servicing staff.
Supervises and reviews relevant core system file maintenance from new loan upload and modifications of commercial loans to ensure all data entered for the portfolio  is in accordance with terms stipulated per loan documents, as well as in compliance with departmental polices.
Works with loan origination officers in clarifying terms, exceptions, waivers or adjustments they have authorized.
Reviews document requests from internal / external auditors and prepares relevant source documents for submission.
Tracks and reviews incoming payoff / refinance requests and oversees their preparation by junior staff members for timely response and accuracy.
Assists in reviewing critical file maintenance changes to ensure all critical data has been identified and sufficient supporting documentation has been collected.
Reviews, analyzes and communicates loan billing discrepancies to provide resolution, as well as performs all relevant adjustments accordingly.
Assists in training new and junior staff members on the responsibilities of the department.



Performs special projects, and additional duties and responsibilities as required. Where applicable and when performing the responsibilities of the job, employees are accountable to maintain Sarbanes-Oxley compliance and adhere to internal control policies and procedures.



High school diploma or equivalent.

Bachelor’s degree preferred.

Minimum of five (5) years of customer service experience in commercial loan servicing.



Excellent knowledge and understanding of core systems and loan servicing functions.

General industry knowledge of commercial and/or multi-family lending.

Strong mathematical skills.

Strong customer service and communications skills.

Computer literate with proficiency in the use of Microsoft Word and Excel.

Ability to train junior level staff.

Ability to work independently and perform required daily tasks with minimal supervision.



New York Community Bancorp, Inc. (NYSE: NYCB) is one of the 25 largest bank holding companies in the nation, with assets of $48.3 billion and a market cap of $6.4 billion at June 30, 2017. With deposits of $28.9 billion and 255 branches in Metro New York, New Jersey, Florida, Arizona, and Ohio, NYCB also rank among the largest depositories in the United States. NYCB operates through two banks with eight local divisions - New York Community Bank a savings bank with 225 branches throughout our five-state franchise; and New York Commercial Bank which has 30 branches. With a longstanding reputation for strength, stability and service, NYCB is proud to be committed to the communities it serves. To learn more about the NYCB Family of Banks visit us at


BRANCH OUT and help recruit top talent for NYCB through the employee referral program. All NYCB employees are encouraged to submit referrals. Locate top talent right in the community where you live, work and play. Amazing individuals are all around be sure to let them know how they can become a part of the NYCB family.


NYCB is an equal opportunity employer that prohibits discrimination in hiring or terms and conditions of employment on the basis of race, color, age, sex, national origin, ethnicity, religion, marital status, disability, military status, veteran status, domestic violence victim status, gender identity or expression, sexual orientation, genetic information or any other classification protected by the federal, state, and local laws and ordinances.


This policy is applicable to all terms and conditions of employment including, but not limited to: recruitment and selection, promotion and demotion, transfer, training and development, compensation, benefits, leaves of absence and termination. When necessary, NYCB will reasonably accommodate employees and applicants with disabilities or with religious requirements necessitating accommodation.


In addition, NYCB complies with all applicable laws which govern nondiscrimination in employment in every location in which NYCB does business.

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